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Frequently Asked Questions


Shipping


How long will it take to get my order?
Orders are processed the next business day if products are in stock.  Shipping will occur within 1-3 business days after an order is placed and then it will take anywhere from 3-7 business days after that to receive your order based on your shipping choices and destination at checkout.

What shipping carrier do you use?
We typically ship orders via the least expensive method.  Most often this is the USPS (United States Postal Service), but sometimes other carriers, such as UPS or Fed-Ex will be utilized for larger or heavier orders.

For more information on our shipping policies, click here to be taken to our Shipping Policy page.


Returns


Do you accept returns?
We do accept returns within 30 days of receipt, with your verified purchase, in its original, unused and uncut package for refund, credit or exchange.  There are some products that cannot be returned, such as gift cards, sale items or clearance.  You can read our full return policy on the returns page of our website - here.

As always we want you to be delighted with every purchase!


Our Shop


Where are you located?
We are located in North Dallas in the great state of Texas, however, we are an online-only store.  Our headquarters are used for private lessons and creating great products for YOU but is not generally open to the public.  You can shop on our website 24 hours a day, 7 days a week!  If you would like to contact us by phone, you can reach us Monday - Thursday 9 am - 6 pm and on Fridays at 9 am - 12 pm. Our headquarters are closed on Saturdays and Sundays.


CLASSES


Do you have any classes?
At this time we are not offering physical classes on location. In a few weeks' time we will be offering online classes, so stay tuned!  Sign up for our newsletter and get advance notice of when the classes start.

I'm a beginner. Can you help me get started?
We are always available to assist new quilters to get started on a journey of a lifetime.  We will be offering online classes soon for all quilters: beginner, intermediate and advanced, but we are always available by phone. So call us at (469) 319-2800 and we will get you started.


Products


Do I have to buy a full yard of fabric?
No.  The minimum yardage for purchase is 1/2 a yard (or .5 yd).

What is the difference between a yard and a meter of fabric?
A yard measures 36".  A meter measures 39.4" or 1.09 yards.


Quilting


Is there a way to have your company make a custom quilt for me and how much would that cost?
There is no easy or short answer to this question.  At this point in time, there are no services available for ordering a custom made quilt on the website, but there are plans for this in the future.  A blanket cost cannot be determined without knowing what fabric is wanted, the pattern options, size of the quilt, the other materials that go into it, such as thread, batting, borders, backing fabric and binding, and depending on the size and complexity of the quilt, the labor involved in making it.  That being said, the owner of Sew Charming Quilts will take projects on a case-by-case basis and you should call the shop at (469) 319-2800 or email us at info@sewcharmingquilts.com, to get any assistance with this request.